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News 465,000 RMB for each, the most expensive mobile phones... Speaking of the most expensive mobile phones, I believe most people's first reaction is Vertu, the manufacturer specializing in luxury mobile phones. When it was a functional machine, it could not move millions of one, and it was very popular.... READ MORE The laser cutting method of aluminum alloy is becoming more... Aluminum alloys are widely used in semiconductor and microelectronic industries because of their good physical and chemical properties and excellent mechanical properties. . READ MORE What influences the operation of servo motor of fiber laser ... Fiber laser cutting machine has been widely accepted by the society and applied in many industries, which is welcomed by customers. It helps customers improve production efficiency and product competitiveness.. READ MORE Fiber laser welding machine makes the welding of sensor more... Sensor is a kind of high-precision testing instrument, which has strict requirements in aerospace production and manufacturing. The products must be strictly tested before they can be applied. There are integrated circuits and sensitive elements inside the sensor, which can be filled ... READ MORE What are the advantages of fiber laser pipe cutting machine? With the continuous progress of society and the continuous improvement of work requirements, many people are in the state of indoor computer office fora long time, and their physical quality is also declining. In addition to outdoor aerobic running, other fitness equipment will be used. Fiber laser pipe cutting... READ MORE

About Us TEN-HIGH Company Introduction TEN-HIGH Industrial Internet Co.,Ltd. is a professional laser equipment supplier and industrial internet solution provider. The company owns equipment brand Ten-high. ​ Over the years, the Company has continuously implemented product Innovation strategies, omproved Service Quality, and formed a number of product lines. Our laser Equipment is mainly used in household proructs. craft Gifts, Advertising decoration, architectural models, printing and engraving, electronic appliances, mobile communications, Hardware, the qutomotive parts and other industries, providing comprehensive Automation system solutions. ​ ​ ​ ​ Since the Establishment of the Company, it has been committed to the creation of best Service and the develoment of high-tech Achievements and industrialization. TEN-HIGH adheres to the development Concept of "To be excellent, Quality and service", and has become a famous technical service brand, dedicated to the professional supply and Service of laser processing Equipment. Since ist Establishment for many years, the company's products have own praise from many customers. ​ The core value of the Company is the customer's Needs. We firmly believe that the best Quality Service will give back to customers best results. Let's wait and see! LEARN MORE

FAQ The machine doesn't come out of the light? Click here Is this tube compatible with my machine? We suggest to refer the Accessories List of your machine first, to confirm the DIAMETER, LENGTH and POWER of the tube. Size fits, compatible. How does the product come packaged? Tightly embrace the laser tube with high-density sponge. Double foam rubber, Double boxed. We keep improving our packaging, listening patiently to the feedback form our customers. If there any problem caused by transport, we will be responsible for it. About the storage? Laser tube is consumable, which means that a long-time storage may lead to power attenuation. Thus, we recommend to buy it when need it. After receive the tube, test it first. If there any problem, let us know in time, we will provide 3 months after-sales services for free. Difference between glass head and metal head? The power is the same and does not affect the use. The glass head has higher adhesion at both ends (especially in cold areas), better connection, less gas leakage, which ensure a longer services life. How about the wiring method of the two ends? Wrap the metal wire on the carbon rod, fix it tightly with solder, then put on the insulating tube, and finally pour 704 glues into the tube. How to insulate the high-voltage end? 1) As mentioned in the previous QA, after putting on the silicone tube, pour 704 glues inside. 2) Wrap a few more turns with electrical tape. How about the wiring method of the two ends? Wrap the metal wire on the carbon rod, fix it tightly with solder, then put on the insulating tube, and finally pour 704 glues into the tube. Power weak? Died too soon? Please let us know in time, we will send a replacement for free within 3 months. Beam does not exit Tube? It may because of some incorrect operating of the laser machine. Feel free to let us know, to get some support. Size of the water hose for inlet and outlet? Tube of Diameter 7mm x 11mm (0711), or of Diameter 6mm x 8mm (0608). (0711 is better because it’s thicker.) What choice TEN-HIGH Laser Tube? We have more than 7 years of solid experience in laser industry, and are the earliest seller of CO2 Laser Tube. Over the years, we keep improving our product quality, as well as its packaging, according to customer’s feedbacks. Our aim is to create value for our customers and always be responsible for the products we sell. We are your trusted partner for laser accessories. What kind of lubricant to use？ Hydraulic carbon oil, i.e. oil 46

Laser tube-related solutions Common failures Shiping time Systems and software Maintenance program Warranty policy Laser tube does not produce light, laser quality is not stable 1, whether the cooling water is sufficient, water quality, temperature, water circulation is normal. (Make sure the water cycle is clean, otherwise the protective device on the device will activate and limit the emission of the laser tube.) ） 2. Press the power test button and place a piece of paper at the outlet of the laser tube to check for burn marks. (Laser power supply may be damaged) 3, if the lens inside the laser tube is clean, or the laser tube is cracked or damaged, the laser tube needs to be replaced. (In this case, please email us a photo of the damaged part of the laser tube.) We will provide new replacement laser tubes for after-sales service. ） 4. Are the focusing and mirrors dirty or damaged? (If dirty, it is recommended to wipe or replace the lenses.) Abnormal reflective lens sets can also cause the laser to not come out. ） 5. Test each reflective lens with double-sided tape and paper to ensure that the laser path is correct. Also check that the focal length of the focus lens has changed and readjust the focal length. Not solving your problem yet? Click here After a while suddenly no light 1. Check your LASER TUBE or LASER POWER: ——Please check whether there is water in the two layers inside the laser tube to ensure that the water circulation works well. ——Please check if there is any problem of the tube itself, especially the wiring at both ends. ——Please prese [TEST] button on your machine, meanwhile, observe if there has light inside the tube. If no light, is the problem of the laser power supply. ​ 2. Check the WATER SHOUTOFF PROTECTION VALVE: ——Please open the lid on the back of the machine, the black and white component that is connected to the water pipe is the water shut off protection valve (as shown the photo). Please clean this component, it may be blocked by impurities in the water. ——If it's still can't work properly. Please cut the wiring of the water shutoff protection valve and connect it directly with the machine's wire to form a closed circuit. ——If you need operating video, we can send you through e-mail. Our address is in the attachment. *The valve may be closed, so the water cut protection function is turned on, causing the laser to be interrupted. This is a very sensitive component, even though the water is just fine. Our newest machine no longer installs it. ​ 3. Others Reasons: ——LIMIT SWITCH: is the lid closed while working? ——Whether the rotary switch is turned on? ——Check whether the laser head has returned to the origin after the machine is turned on? Also, check those basic installations: machine installation, software installation, connection between PC and machine, whether the switch is turned on, etc. If still can’t work, is better take a video or some photos, to show us your operation steps, should include the whole scene, not partial. Amazon doesn’t permit sending video directly, so if you need to show us the video, please contact us through e-mail, our address is in the attachment. Not solving your problem yet? Click here The pattern could not be printed 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Not solving your problem yet? Click here The device could not be found when you connected to your computer 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Shipping time We can get the international tracking number about 5 working days after you ordering. Then the delivery time is need about 5-7 working days, total 10-12 working days that you can receive the machine. You don't need to pay any other fees. It's delivery to the door. About systems and software The Win8 system is not problem. if you use AutoCAD, When engraving, you just need to making bitmaps in AutoCAD and importing them into the LaserDRW software. And for cutting, you need to make a picture in AutoCAD and save it as a vector format and importing them into the LaserDRW software. There are two software can be used to drive our machine, Laser engraving Plug-in CorelLASER & Seal Design Software LaserDRW, which we all offer to our customers. 1. When use CorelLASER to drive the machine, you should installed the CorelDRAW first, because the CorelLASER is a laser engraving plug-in that plugs into CorelDRAW, So you can only start the CorelLASER after installing CorelDRAW. With this plugin, you can design graphics directly with CorelDRAW and engraving and cutting directly in CorelDRAW. We only provide the Laser engraving Plug-in CorelLASER, Don't provide the drawing software CorelDRAW, so make sure that you have installed the right version CorelDRAW (the CorelDRAW 9, 10, 11, 12, X3, X4, X5, X6, X7 version all are available). Otherwise, you will not be able to use the CorelLASER drive engraving machine. 2. If you don't have the right CorelDRAW software version, you can use LaserDRW we provided to drive our machine, but you need to making bitmaps in other packages and importing them into the LaserDRW software. In LaserDRW, you can directly open image files with extensions such as bmp, dib, jpg, jpeg, png, gif, wmf, emf, pcx, tif, tiff, etc. ​ Special notice: For the ** software, we can only provide cracked version and no way to make sure it works 100% on your PC, if it can't work, you can only buy the offical version and pay by yourself. Also welcome to contact to get the sofware link to download it and test installing on your PC in advance. Click here to download VIEW ALL QUESTIONS & ANSWERS Machine Maintenance 1. Mechanical parts (rails, etc.): There is no specific time limit for the lubrication of the mechanical parts (reasonable maintenance according to the use of the machine). If engraving and cutting materials what are corrosive or easy to produce dust, it is recommended to lubricate the parts after each use of the machine. If engraving and cutting the wood materials, the parts can be lubricated every 2 weeks (apply lubricant with linen, avoid Direct contact by hands, normal car lubricants can be used). ​ 2. Lens: If engraving and cutting materials what are corrosive or easy to produce dust, Clean the lens after each use of the machine. If engraving and cutting the wood materials, the lens can be clean every 2 weeks. Please clean it with cotton swab and stick alcohol. When wiping the lens, pay attention to check if there are any scratches on the lens or if the reflective film falls off. (Regularly Cleaning) ​ 3. Laser tube: The laser tube cooling water should be enough, at least 15 liters of water, keep the water cold and cycle it often. Change water every 2 weeks in Summer (Water temperature should not exceed 30 degrees in summer, can put ice in the water to cool down); Change water every 1 month in Winter (be careful not to let the water freeze in winter); When the machine power is high, need to keep the water clean. Before the machine starts working, be sure to Check whether the laser tube through the water normally, otherwise the laser tube will be damaged. Warranty policy Our products are high-tech, please exercise caution when using it and properly maintain the equipment to allow it to function properly. We have some advice for you. 1. Do not open the sculptor back cover and change the structure inside the machine on your own. 2. Do not allow the device to vibrate violently. 3. Do not allow water to enter the equipment or use the environment too wet. 4. When wiping the lenses, gently wipe them with waterless ethanol or acetone. 5. In winter, please keep the indoor temperature above 5°C, do not let the water freeze, prevent freezing laser tube. 6. Under normal operation, the laser tube should keep the water circulating. 7. Normal use voltage 220V, 50Hz, use pure water. 8. The ground line must be in good contact. 9. Do not adjust the light path if you are not a professional. 10. For additional precautions, please refer to the product description and the teaching CD-ROM. ​ Under normal operation, the laser machine warranty time of one year, supplies warranty for three months, the whole machine life-long to provide paid services. supplies: Laser tubes, reflective lenses, focused lenses

胶管与电力金属的维修与保养 常见故障 保养方案 产品Q&A 机器不出光 Tips:机器不出光的原因有很多，最常见的就是什么什么噢 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 还未解决您的问题？点击这里 激光质量不稳定 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。 无法正常打印图案 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。 开机无法自检 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。 连接电脑后无法找到设备 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。 ​购买这台机器有终身维修吗 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。 ​保养方案 星期一 4:30 pm 1.请尝试重新启动机器。 2.检查进出水口。 3.水里保证不含杂质。

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GYBP Standard Version Series Related solutions Common failures Shiping time Systems and software Maintenance program Warranty policy GY-430-BP GY-460-BP GY-470-BP GY-690-BP Laser tube does not produce light, laser quality is not stable 1, whether the cooling water is sufficient, water quality, temperature, water circulation is normal. (Make sure the water cycle is clean, otherwise the protective device on the device will activate and limit the emission of the laser tube.) ） 2. Press the power test button and place a piece of paper at the outlet of the laser tube to check for burn marks. (Laser power supply may be damaged) 3, if the lens inside the laser tube is clean, or the laser tube is cracked or damaged, the laser tube needs to be replaced. (In this case, please email us a photo of the damaged part of the laser tube.) We will provide new replacement laser tubes for after-sales service. ） 4. Are the focusing and mirrors dirty or damaged? (If dirty, it is recommended to wipe or replace the lenses.) Abnormal reflective lens sets can also cause the laser to not come out. ） 5. Test each reflective lens with double-sided tape and paper to ensure that the laser path is correct. Also check that the focal length of the focus lens has changed and readjust the focal length. Not solving your problem yet? Click here After a while suddenly no light 1. Check your LASER TUBE or LASER POWER: ——Please check whether there is water in the two layers inside the laser tube to ensure that the water circulation works well. ——Please check if there is any problem of the tube itself, especially the wiring at both ends. ——Please prese [TEST] button on your machine, meanwhile, observe if there has light inside the tube. If no light, is the problem of the laser power supply. ​ 2. Check the WATER SHOUTOFF PROTECTION VALVE: ——Please open the lid on the back of the machine, the black and white component that is connected to the water pipe is the water shut off protection valve (as shown the photo). Please clean this component, it may be blocked by impurities in the water. ——If it's still can't work properly. Please cut the wiring of the water shutoff protection valve and connect it directly with the machine's wire to form a closed circuit. ——If you need operating video, we can send you through e-mail. Our address is in the attachment. *The valve may be closed, so the water cut protection function is turned on, causing the laser to be interrupted. This is a very sensitive component, even though the water is just fine. Our newest machine no longer installs it. ​ 3. Others Reasons: ——LIMIT SWITCH: is the lid closed while working? ——Whether the rotary switch is turned on? ——Check whether the laser head has returned to the origin after the machine is turned on? Also, check those basic installations: machine installation, software installation, connection between PC and machine, whether the switch is turned on, etc. If still can’t work, is better take a video or some photos, to show us your operation steps, should include the whole scene, not partial. Amazon doesn’t permit sending video directly, so if you need to show us the video, please contact us through e-mail, our address is in the attachment. Not solving your problem yet? Click here The pattern could not be printed 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Not solving your problem yet? Click here The device could not be found when you connected to your computer 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Shipping time We can get the international tracking number about 5 working days after you ordering. Then the delivery time is need about 5-7 working days, total 10-12 working days that you can receive the machine. You don't need to pay any other fees. It's delivery to the door. About systems and software The Win8 system is not problem. if you use AutoCAD, When engraving, you just need to making bitmaps in AutoCAD and importing them into the LaserDRW software. And for cutting, you need to make a picture in AutoCAD and save it as a vector format and importing them into the LaserDRW software. There are two software can be used to drive our machine, Laser engraving Plug-in CorelLASER & Seal Design Software LaserDRW, which we all offer to our customers. 1. When use CorelLASER to drive the machine, you should installed the CorelDRAW first, because the CorelLASER is a laser engraving plug-in that plugs into CorelDRAW, So you can only start the CorelLASER after installing CorelDRAW. With this plugin, you can design graphics directly with CorelDRAW and engraving and cutting directly in CorelDRAW. We only provide the Laser engraving Plug-in CorelLASER, Don't provide the drawing software CorelDRAW, so make sure that you have installed the right version CorelDRAW (the CorelDRAW 9, 10, 11, 12, X3, X4, X5, X6, X7 version all are available). Otherwise, you will not be able to use the CorelLASER drive engraving machine. 2. If you don't have the right CorelDRAW software version, you can use LaserDRW we provided to drive our machine, but you need to making bitmaps in other packages and importing them into the LaserDRW software. In LaserDRW, you can directly open image files with extensions such as bmp, dib, jpg, jpeg, png, gif, wmf, emf, pcx, tif, tiff, etc. ​ Special notice: For the ** software, we can only provide cracked version and no way to make sure it works 100% on your PC, if it can't work, you can only buy the offical version and pay by yourself. Also welcome to contact to get the sofware link to download it and test installing on your PC in advance. Click here to download VIEW ALL QUESTIONS & ANSWERS Machine Maintenance 1. Mechanical parts (rails, etc.): There is no specific time limit for the lubrication of the mechanical parts (reasonable maintenance according to the use of the machine). If engraving and cutting materials what are corrosive or easy to produce dust, it is recommended to lubricate the parts after each use of the machine. If engraving and cutting the wood materials, the parts can be lubricated every 2 weeks (apply lubricant with linen, avoid Direct contact by hands, normal car lubricants can be used). ​ 2. Lens: If engraving and cutting materials what are corrosive or easy to produce dust, Clean the lens after each use of the machine. If engraving and cutting the wood materials, the lens can be clean every 2 weeks. Please clean it with cotton swab and stick alcohol. When wiping the lens, pay attention to check if there are any scratches on the lens or if the reflective film falls off. (Regularly Cleaning) ​ 3. Laser tube: The laser tube cooling water should be enough, at least 15 liters of water, keep the water cold and cycle it often. Change water every 2 weeks in Summer (Water temperature should not exceed 30 degrees in summer, can put ice in the water to cool down); Change water every 1 month in Winter (be careful not to let the water freeze in winter); When the machine power is high, need to keep the water clean. Before the machine starts working, be sure to Check whether the laser tube through the water normally, otherwise the laser tube will be damaged. Warranty policy Our products are high-tech, please exercise caution when using it and properly maintain the equipment to allow it to function properly. We have some advice for you. 1. Do not open the sculptor back cover and change the structure inside the machine on your own. 2. Do not allow the device to vibrate violently. 3. Do not allow water to enter the equipment or use the environment too wet. 4. When wiping the lenses, gently wipe them with waterless ethanol or acetone. 5. In winter, please keep the indoor temperature above 5°C, do not let the water freeze, prevent freezing laser tube. 6. Under normal operation, the laser tube should keep the water circulating. 7. Normal use voltage 220V, 50Hz, use pure water. 8. The ground line must be in good contact. 9. Do not adjust the light path if you are not a professional. 10. For additional precautions, please refer to the product description and the teaching CD-ROM. ​ Under normal operation, the laser machine warranty time of one year, supplies warranty for three months, the whole machine life-long to provide paid services. supplies: Laser tubes, reflective lenses, focused lenses

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JKGP Upgrade the version Series Related solutions Common failures Shiping time Systems and software Maintenance program Warranty policy jk3050-gp jk3020-gp jk6090-gp jk4060-gp Show More Laser tube does not produce light, laser quality is not stable 1, whether the cooling water is sufficient, water quality, temperature, water circulation is normal. (Make sure the water cycle is clean, otherwise the protective device on the device will activate and limit the emission of the laser tube.) ） 2. Press the power test button and place a piece of paper at the outlet of the laser tube to check for burn marks. (Laser power supply may be damaged) 3, if the lens inside the laser tube is clean, or the laser tube is cracked or damaged, the laser tube needs to be replaced. (In this case, please email us a photo of the damaged part of the laser tube.) We will provide new replacement laser tubes for after-sales service. ） 4. Are the focusing and mirrors dirty or damaged? (If dirty, it is recommended to wipe or replace the lenses.) Abnormal reflective lens sets can also cause the laser to not come out. ） 5. Test each reflective lens with double-sided tape and paper to ensure that the laser path is correct. Also check that the focal length of the focus lens has changed and readjust the focal length. Not solving your problem yet? Click here After a while suddenly no light 1. Check your LASER TUBE or LASER POWER: ——Please check whether there is water in the two layers inside the laser tube to ensure that the water circulation works well. ——Please check if there is any problem of the tube itself, especially the wiring at both ends. ——Please prese [TEST] button on your machine, meanwhile, observe if there has light inside the tube. If no light, is the problem of the laser power supply. ​ 2. Check the WATER SHOUTOFF PROTECTION VALVE: ——Please open the lid on the back of the machine, the black and white component that is connected to the water pipe is the water shut off protection valve (as shown the photo). Please clean this component, it may be blocked by impurities in the water. ——If it's still can't work properly. Please cut the wiring of the water shutoff protection valve and connect it directly with the machine's wire to form a closed circuit. ——If you need operating video, we can send you through e-mail. Our address is in the attachment. *The valve may be closed, so the water cut protection function is turned on, causing the laser to be interrupted. This is a very sensitive component, even though the water is just fine. Our newest machine no longer installs it. ​ 3. Others Reasons: ——LIMIT SWITCH: is the lid closed while working? ——Whether the rotary switch is turned on? ——Check whether the laser head has returned to the origin after the machine is turned on? Also, check those basic installations: machine installation, software installation, connection between PC and machine, whether the switch is turned on, etc. If still can’t work, is better take a video or some photos, to show us your operation steps, should include the whole scene, not partial. Amazon doesn’t permit sending video directly, so if you need to show us the video, please contact us through e-mail, our address is in the attachment. Not solving your problem yet? Click here The pattern could not be printed 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Not solving your problem yet? Click here The device could not be found when you connected to your computer 1、冷却水是否充足，水质、温度、水循环是否正常。 （确保水循环清洁，否则设备上的保护装置会启动并限制激光管的发射。） 2. 按下电源测试按钮，在激光管的出光口处放一张纸，检查是否有烧伤痕迹。 （激光机电源可能损坏） 3、如果激光管内透镜清洁，或者激光管破裂或损坏，则需要更换激光管。 （在这种情况下，请直接将激光管损坏部分的照片通过电子邮件发送给我们。我们将提供新的更换激光管进行售后服务。） 4. 聚焦镜和反射镜是否脏污或损坏？ （如果脏了，建议擦拭或更换镜片。反光镜片组异常也会导致激光不出来。） 5. 使用双面胶带和纸，测试每个反射透镜以确保激光路径正确。同时检查调焦镜头的焦距是否发生变化，重新调整焦距。 Shipping time We can get the international tracking number about 5 working days after you ordering. Then the delivery time is need about 5-7 working days, total 10-12 working days that you can receive the machine. You don't need to pay any other fees. It's delivery to the door. About systems and software The Win8 system is not problem. if you use AutoCAD, When engraving, you just need to making bitmaps in AutoCAD and importing them into the LaserDRW software. And for cutting, you need to make a picture in AutoCAD and save it as a vector format and importing them into the LaserDRW software. There are two software can be used to drive our machine, Laser engraving Plug-in CorelLASER & Seal Design Software LaserDRW, which we all offer to our customers. 1. When use CorelLASER to drive the machine, you should installed the CorelDRAW first, because the CorelLASER is a laser engraving plug-in that plugs into CorelDRAW, So you can only start the CorelLASER after installing CorelDRAW. With this plugin, you can design graphics directly with CorelDRAW and engraving and cutting directly in CorelDRAW. We only provide the Laser engraving Plug-in CorelLASER, Don't provide the drawing software CorelDRAW, so make sure that you have installed the right version CorelDRAW (the CorelDRAW 9, 10, 11, 12, X3, X4, X5, X6, X7 version all are available). Otherwise, you will not be able to use the CorelLASER drive engraving machine. 2. If you don't have the right CorelDRAW software version, you can use LaserDRW we provided to drive our machine, but you need to making bitmaps in other packages and importing them into the LaserDRW software. In LaserDRW, you can directly open image files with extensions such as bmp, dib, jpg, jpeg, png, gif, wmf, emf, pcx, tif, tiff, etc. ​ Special notice: For the ** software, we can only provide cracked version and no way to make sure it works 100% on your PC, if it can't work, you can only buy the offical version and pay by yourself. Also welcome to contact to get the sofware link to download it and test installing on your PC in advance. Click here to download VIEW ALL QUESTIONS & ANSWERS Machine Maintenance 1. Mechanical parts (rails, etc.): There is no specific time limit for the lubrication of the mechanical parts (reasonable maintenance according to the use of the machine). If engraving and cutting materials what are corrosive or easy to produce dust, it is recommended to lubricate the parts after each use of the machine. If engraving and cutting the wood materials, the parts can be lubricated every 2 weeks (apply lubricant with linen, avoid Direct contact by hands, normal car lubricants can be used). ​ 2. Lens: If engraving and cutting materials what are corrosive or easy to produce dust, Clean the lens after each use of the machine. If engraving and cutting the wood materials, the lens can be clean every 2 weeks. Please clean it with cotton swab and stick alcohol. When wiping the lens, pay attention to check if there are any scratches on the lens or if the reflective film falls off. (Regularly Cleaning) ​ 3. Laser tube: The laser tube cooling water should be enough, at least 15 liters of water, keep the water cold and cycle it often. Change water every 2 weeks in Summer (Water temperature should not exceed 30 degrees in summer, can put ice in the water to cool down); Change water every 1 month in Winter (be careful not to let the water freeze in winter); When the machine power is high, need to keep the water clean. Before the machine starts working, be sure to Check whether the laser tube through the water normally, otherwise the laser tube will be damaged. Warranty policy Our products are high-tech, please exercise caution when using it and properly maintain the equipment to allow it to function properly. We have some advice for you. 1. Do not open the sculptor back cover and change the structure inside the machine on your own. 2. Do not allow the device to vibrate violently. 3. Do not allow water to enter the equipment or use the environment too wet. 4. When wiping the lenses, gently wipe them with waterless ethanol or acetone. 5. In winter, please keep the indoor temperature above 5°C, do not let the water freeze, prevent freezing laser tube. 6. Under normal operation, the laser tube should keep the water circulating. 7. Normal use voltage 220V, 50Hz, use pure water. 8. The ground line must be in good contact. 9. Do not adjust the light path if you are not a professional. 10. For additional precautions, please refer to the product description and the teaching CD-ROM. ​ Under normal operation, the laser machine warranty time of one year, supplies warranty for three months, the whole machine life-long to provide paid services. supplies: Laser tubes, reflective lenses, focused lenses

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